Frequently Asked Questions

Order FAQs
What payment options do you offer?
What are my shipping options?
What are your shipping rates?
How quickly will I receive my order?
Do you charge sales tax?
How secure is your site?
Can I change or cancel my order?
How do I return a product?
What is the status of my order?
Is my product in stock?
I have a question that was not answered. How can I contact you?


Technical FAQs
Can you help me choose which memory I need?
How do I install my new memory module?
How much memory is enough?
What can I expect after upgrading my memory?


What payment options do you offer?

We accept the following credit cards. Visa, MasterCard, Discover, and American Express. Payment for your order can also be made through our Google Checkout option.

What are your shipping options?

You have the option to ship your order via "Special Savings" Ground Shipping, UPS Ground, UPS 2nd Day Air - PM Delivery, and UPS Overnight - PM Delivery. For more information on shipping visit our Shipping Information & Rates page.

What are your shipping rates?

We offer FREE Ground shipping on all orders $50 or more. "Special Savings" Ground shipping on orders under $50 are $4.99 and $5.99 if you choose UPS Ground shipping. We charge $8.99 for UPS 2nd Day - Air PM Delivery and $15.99 for UPS Overnight - PM Delivery.

How quickly will I receive my order?

You have the option to ship your order either "Special Savings" Ground, UPS Ground, UPS 2nd Day Air - PM Delivery, or UPS Overnight - PM Delivery. "Special Savings" Shipping orders are currently shipped either U.S. Postal Service or UPS - based on the most economical shipping method.

Our orders are processed and shipped Monday - Friday from 8:00 a.m. to 4:00 p.m. (cst). Orders submitted Monday - Thursday may not process or ship until the following business day. Orders submitted Saturday, Sunday, and Friday after 11:00 a.m. [CST] may not process or ship until the following Tuesday. UPS 2nd Day and UPS Overnight orders placed before 11:00 a.m. [CST] usually ship the same day. You will receive an email when your order has been shipped from our warehouse with a tracking number that will allow you to monitor the delivery of your package throught the carrier's website.

Do you charge sales tax?

Orders shipping to Texas will be charged sales Tax.

How secure is your site?

We employ industry standard encryption technology to securely transmit your personal information. Your credit card information is passed through 128-bit encryption through a secure socket layer (SSL) protocol. This prevents your information from being read or seen while being transmitted.

We take security very seriously in order to protect our customers and ourselves from fraudulent purchases. We verify billing addresses, shipping addresses, and phone numbers on every order. If there is a problem verifying any information one of our team members will contact you for further verification. If we are unable to verify your order information we reserve the right to cancel any order for any reason. We are constantly improving our ways of identifying fraudulent orders and will report any fraudulent activity to the proper authorities.

Can I change or cancel my order?

If you need to change or cancel your order please contact us as soon as possible with your request. Although we cannot guarantee we will be able to make the change before your order is shipped, we will make every effort to meet your request. If your order has already left our warehouse, you may need to submit an RMA request for a product return. Please visit our returns page for more information.

How do I return a product?

If you need to return a product because of a defect or other reason please view our Return Policy page for additional information.

What is the status of my order?

View your order status at any time by visiting the My Account page. Enter your email address and password you entered when placing your order to view your purchase history and the status of your order.

Is my product in stock?

You can see real-time stock availability on every product from the product page. Although we make every effort to ensure this information is accurate, we cannot guarantee product availability. Because we work closely with our memory vendor we are able to replenish our stock very rapidly and you will typically not see a significant delay in your order. If we will be out of stock for any lenght of time we will contact you to give you the option to leave the order open until we receive the product or cancel the order. We do not charge your credit card until your order has shipped from our warehouse.

I have a question that was not answered. How can I contact you?

Find our contact information here.

Can you help me choose which memory I need?

That is why we built the "Big Blue Memory Configurator". This tool walks you through 3 simple steps to find the memory compatible with your system. First, select the system manufacturer. Second, select the system family. Third, select the system model. We will then search our database to find your options for memory compatible with your system.

We will show you how much memory is typically installed, how much memory your system supports, they type of memory your system uses, and the memory configuration for your system. The "Installation Help" tab helps explain in further detail how many memory modules your system requires and the typical memory configuration.

How do I install my new memory module?

Please consult your system owner's manual for specifics.

Below are general installation guidelines when installing new memory:

1. Shutdown and power off your system.
2. Unplug the power cord or remove the battery if laptop.
3. Open the case (desktop, servers, printers) or memory compartment (laptops)
4. Locate the memory sockets on the motherboard
5. If replacing existing memory, remove current memory module(s)
6. Place your new memory module in the open socket while insuring the memory notches line up with the socket notches.
7. Push your new memory module straight down (45 degree angle for laptops) until the retaining clips on either side of the socket snap into place securing the memory in the socket.
8. Replace the power cord and turn on your system to verify the new memory has been recognized.
9. If the memory has been recognized replace the case cover.
10. If the memory has not been recognized double check the memory has been correctly installed.

How much memory is enough?

Every system is different and every user's requirements are different. When in doubt always go higher as you will never be disappointed with having too little memory. Use the information below as a general guideline when deciding how much memory to install.

Operating System	Minimum*	Recommended**
Windows98	64mb	256mb to system max
Windows2000	256mb	512mb to system max
WindowsXP	256mb	512mb to system max
Windows Media Center	512mb	1gb to system max
WindowsVista	512mb	1gb to system max

** Our memory recommendation is based on a user who only uses standard word processing programs. We recommend users who are looking to run multiple programs, games, or video/graphics programs install the maximum amount of memory supported by their computer. You can find this maximum amount of supported memory for your system by using our "Big Blue Memory Configurator".

* The minimum amount of memory is typically set by the Operating System manufacturer and considers the minimum amount required to run the basic Operating System itself and not any additional programs. This minimum requirement is often very misleading and rarely acceptable by users running multiple programs at one time. This is why we recommend you install more memory than what is recommended for the Operating System.

What can I expect after upgrading my memory?

You will notice a couple of improvements after upgrading your memory. Your computer will boot up faster, programs will load faster, and you will be able to run more programs at one time. All of these improvements mean you will spend more time using your computer and less time waiting on your computer.